We use essential cookies and, with your consent, analytics to improve our site. Calls may be recorded for quality and booking verification. By continuing, you agree to our [Terms] and [Privacy].
Last updated: [August 17, 2025]
Operator: Limitless AI (“Company”, “we”, “us”, “our”)
Website: http://limitlessai.ca
Contact: ryuuv2@gmail.com • BC, Canada
This page combines our Terms of Service and Privacy Notice. It’s practical guidance, not legal advice—please have counsel review.
1) Terms of Service
1.1 What we do
We design and operate AI automation for small businesses, including: a human-sounding AI phone & booking agent, AI social media drafting/scheduling, AI cold outreach & follow-up, lead capture chat/forms, and custom integrations/workflows (e.g., Google Calendar, Stripe, Gmail/Outlook, Slack, Zapier/Make, Square). These offerings are the “Services”.
1.2 Eligibility & accounts
You must be 18+ and authorized to bind your business. You are responsible for account access, security, and activity.
1.3 Set-up & integrations
You may connect third-party tools. You grant us the rights needed to configure and operate automations on your behalf. Your use of those platforms remains subject to their terms.
1.4 Your content & data
You own your Customer Data (e.g., contacts, bookings, call audio/transcripts, messages, files). You grant us a non-exclusive license to use Customer Data solely to provide/support the Services, improve quality, and comply with law.
1.5 Acceptable use
You will not use the Services to:
Violate laws/rights;
Send unlawful or unauthorized marketing (spam) or harassing content;
Collect/process sensitive data unless agreed in writing;
Interfere with or probe the Services;
Misrepresent automated interactions where disclosure is required.
Outreach compliance. For voice/SMS/email campaigns you will:
(i) obtain and document required consents;
(ii) honour opt-outs/Do-Not-Call requests;
(iii) include required identification and reply “STOP” instructions for SMS;
(iv) comply with CASL, CRTC Unsolicited Telecommunications Rules (incl. National DNCL), PIPEDA/BC PIPA, and any other applicable laws. You are the sender/advertiser; we act as a service provider/processor.
1.6 Call recording & disclosure
Calls handled by the AI agent may be recorded and transcribed for booking verification, training, and quality. Where notice/consent is required, you authorize us to provide a brief disclosure or obtain consent.
1.7 Plans, billing, taxes & overages
Subscriptions renew month-to-month until cancelled.
Fees are charged in advance; applicable GST/PST (or HST) added.
Usage beyond plan limits is billed as overage at your plan’s posted rate (e.g., $0.25/min unless otherwise stated).
One-time setup fees may apply (may be waived during promotions).
Refunds. Plans are non-refundable for the current term. You can cancel anytime; service continues until the end of the billing period.
1.8 Availability & changes
We may update features, models, or sub-processors. We aim for high availability but do not guarantee uninterrupted service. Maintenance windows will be reasonable.
1.9 Confidentiality
Each party will protect the other’s Confidential Information with reasonable care and use it only to perform under these Terms.
1.10 Security
We maintain reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure.
1.11 Disclaimers
The Services are provided “as is”. To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy of outputs. AI can make mistakes; you are responsible for final review of actions that affect your business.
1.12 Limitation of liability
To the maximum extent permitted by law, our aggregate liability for all claims in any 12-month period is limited to the fees you paid us in that period. We are not liable for indirect, incidental, special, consequential, punitive damages, or lost profits.
1.13 Indemnity
You will indemnify and hold us harmless from claims arising out of your misuse of the Services, unlawful outreach, or violation of third-party platform terms.
1.14 Suspension/termination
We may suspend or terminate for non-payment, material breach, abuse, or legal risk. On termination we will disable automations and, upon request, export Customer Data we still hold (see Privacy/Retention).
1.15 Governing law & venue
These Terms are governed by the laws of the Province of British Columbia, Canada, excluding conflict-of-laws rules. Disputes will be resolved in the courts of Vancouver, BC, unless the parties agree to arbitration.
1.16 Changes to these Terms
We may update these Terms; material changes will be posted with a new “Last updated” date. Continued use after changes means you accept the new Terms.
2) Privacy Notice
2.1 Scope
This explains how we collect, use, share, and protect Personal Data when you visit our site, purchase a plan, or use our Services (including AI agent calls, messages, and automations).
2.2 Data we collect
Contact: name, email, phone, business info.
Booking: service type, dates/times, notes, staff.
Communications: call audio/recordings, transcripts, voicemails, SMS/email content and metadata (time, number, headers).
Usage/Device: IP, browser, analytics, logs.
Payments: processed by our provider (e.g., Stripe); we don’t store full card numbers.
Integrations: data from connected platforms (e.g., Google Calendar events).
2.3 How we use data
Provide, configure, and improve the Services;
Book/confirm/reschedule/cancel appointments;
Run automations you enable (social posts, outreach, reminders);
Communicate with you (support, updates, billing);
Secure and debug the Services;
Comply with law and enforce our Terms.
2.4 Legal bases (EEA/UK if applicable)
Contract (deliver the Services);
Legitimate interests (operate, secure, improve);
Consent (certain marketing/SMS, call-recording notices, cookies).
2.5 Sharing & processors
We share data with service providers/sub-processors who help operate the Services, such as:
telephony/AI platform (e.g., Vapi), voice/TTS, LLM provider, Google (Workspace/Calendar), Stripe, SMS/email gateways, hosting/logging/analytics, and automation platforms (Zapier/Make if enabled). We require processors to use data only to serve us and to protect it appropriately.
2.6 Retention
We keep Personal Data only as long as needed to provide the Services and for legitimate business/legal purposes.
Call recordings/transcripts: retained by default for up to 90 days (or your configured provider retention, if shorter/longer), unless you request earlier deletion. You can request export or deletion at any time, subject to legal holds.
2.7 International transfers
Data may be stored/processed outside Canada. Where required, we use appropriate safeguards (e.g., contractual protections).
2.8 Your rights
Depending on your region, you may have rights to access, correct, delete, port, and object/restrict processing, and to withdraw consent where we rely on consent.
Submit requests to ryuuv2@gmail.com. We’ll verify identity and respond as required by law (incl. PIPEDA and BC PIPA).
2.9 Marketing communications
You can opt out of marketing emails via the unsubscribe link. For SMS, reply STOP. Service/transactional messages may still be sent.
2.10 Children
Our Services are not directed to children under 13 (or the applicable age). We don’t knowingly collect their data.
2.11 Security
We use reasonable safeguards (encryption in transit, access controls, least-privilege). We will notify you of certain security incidents as required by law.
2.12 Cookies & analytics
We use essential cookies for site function and, with consent where required, analytics/advertising cookies. Manage preferences via our cookie banner or browser settings.
2.13 Roles
For your business’s contacts, bookings, and outreach, you are the controller; we act as your processor/service provider. For your account/billing/site usage, we act as a controller.
2.14 Data Processing Addendum (DPA)
If you require a DPA, email [legal@yourdomain.com] and we’ll provide our standard DPA.
3) AI & Automations Disclosure
AI systems may generate/summarize content and can make mistakes. You are responsible for reviewing outputs that materially affect your business.
Where required by law or platform policy, automated handling and call recording will be disclosed to callers.
Outreach/messaging must only be used with lawful consent and compliant contact lists.
4) Sub-processor List (illustrative)
We currently use or may use: Vapi (telephony/AI orchestration), [voice/TTS provider], [LLM provider], Google (Calendar/Workspace), Stripe, [SMS/email provider], [hosting/logging/analytics], Zapier/Make (if enabled). A current list is available on request.
5) Contact
Terms questions: ryuuv2@gmail.com
Privacy requests: ryuuv2@gmail.com
Abuse/Do-Not-Call: ryuuv2@gmail.com